Letter of complaint

Nama : Abdul Jabar Mulki
Kelas : 4EA12
NPM : 10207004
Letter of complaint

Dear Sirs,
Netbook Acer 7380 – Mei 13th – 18th
I am writing to complaint about the Netbook I hired from you on the above dates. When I left your Netbook at warehouse electronic city, there was no one at the depot so. I could not explain the events of the previous two days.
On Sunday 13th Mei, I collected a Netbook from your depot at the warehouse electronic city. A few hours later, the Netbook overheated and had to be replaced. The next day, the transmission became very noisy. After repeated unsuccessful attempts to contact you, I had to ask a local garage to inspect it. I enclose the garage’s invoice for $218.
On the Wednesday, I telephoned you and was asked to take the Netbook to your agent in crok. The Netbook was checked and I was assured that it was roadworthy. However, the next day the Netbook pulled violently to the right, narrowly missing a stone wall. I could not see anything wrong so I continued carefully to garage in Limerick. I telephoned your office for advice, but all i could get was the answer-phone. I left details, asking you to phone me back.
Having headr nothing by 7 p.m, I asked the garage to repair the Netbook so that I could get back to dublin. They did so, I enclose the garage bill $190.
I returned the Netbook as arranged on Friday at 7 p.m. but your office was already closed and I saw no one.
I am sure you will appreciate the annoyance and frustration of the past week during which I know I have lost substantial busisness. I look forward to receiving your comments and to receiving your cheque for $196 in settlement for the two repair bills.

Yours faithfully,


Jois Situmorang
Enclosures.2