Reply to a letter of complaint

Nama : Abdul Jabar Mulki
Kelas : 4EA12
NPM : 10207004
Reply to a letter of complaint

Dear Mr. Situmorang
Netbook Acer Invoice 7380
Firstly, we would like to apologise sincerely for the delay in replying to your letter of mei 21th. This was due to the technical inspection which was necessary before we could give you a satisfactory answer.
As soon as we learnt of the problem with the vehicle, we arranged for it to be collected by the main agent for dublin and asked then for a detailed report. They found that the offside rear wheel-bearing had gone, and due to the Netbook having been warehouse in this condition, the differential gear was badly worn and needed replacing. The total cost of this was $140. If you had taken the Netbook off the place at the first sign of trouble, it would only have cost us $158. Therefore, the fact that you continued to warehouse the Netbook has cost us an additional $173. In te normal way, we would have been obliged to debit you with this excess repair bill. However, in view of the inconvenience you suffered, we are prepared to waive our claim on you.
We sympathise with you and deeply regret the difficulties you experienced. However, we regret that in no way can be held responsible for any cost you incurred. We would ask you to refer clause 19 of the hire agreement. We hope that now you know the full facts of the case you will withdraw your claim and accept our solution.
Yours sincerly,

Wahyu Wicaksono

Letter of complaint

Nama : Abdul Jabar Mulki
Kelas : 4EA12
NPM : 10207004
Letter of complaint

Dear Sirs,
Netbook Acer 7380 – Mei 13th – 18th
I am writing to complaint about the Netbook I hired from you on the above dates. When I left your Netbook at warehouse electronic city, there was no one at the depot so. I could not explain the events of the previous two days.
On Sunday 13th Mei, I collected a Netbook from your depot at the warehouse electronic city. A few hours later, the Netbook overheated and had to be replaced. The next day, the transmission became very noisy. After repeated unsuccessful attempts to contact you, I had to ask a local garage to inspect it. I enclose the garage’s invoice for $218.
On the Wednesday, I telephoned you and was asked to take the Netbook to your agent in crok. The Netbook was checked and I was assured that it was roadworthy. However, the next day the Netbook pulled violently to the right, narrowly missing a stone wall. I could not see anything wrong so I continued carefully to garage in Limerick. I telephoned your office for advice, but all i could get was the answer-phone. I left details, asking you to phone me back.
Having headr nothing by 7 p.m, I asked the garage to repair the Netbook so that I could get back to dublin. They did so, I enclose the garage bill $190.
I returned the Netbook as arranged on Friday at 7 p.m. but your office was already closed and I saw no one.
I am sure you will appreciate the annoyance and frustration of the past week during which I know I have lost substantial busisness. I look forward to receiving your comments and to receiving your cheque for $196 in settlement for the two repair bills.

Yours faithfully,


Jois Situmorang
Enclosures.2

Tugas Replying to inquiry

Nama : Abdul Jabar Mulki
Kelas : 4EA12
NPM : 10207004
Suzuki Corpotation
39 Fukujima Street
Tokyo, TK 487003
Jepang

Your ref : AA/NA/07C
Our ref : CS/LH/15

11st April, 2011
Mr. Supriyatna Hasbi
Purchase Manager
PT. SUZUKI INDONESIA
Jln. Bulak Kapal No. 43
Bekasi 17390
Indonesia

Dear Mr. Supriyatna,
Thank you for your letter of 03 April, inquirying about our lates catalogues, price-list and terms of payment.
We are pleased to enclose our new catalogues, price-list and terms of payment together with samples of our promotional products.
We hope you will find our prices and terms satisfactory and look forward to receiving your first order.

Yours sincerely,


Ardi Wiguna Satria
Marketing Manager
Enc: Catalogues
Price-list

Tugas Inquiry

Nama : Abdul Jabar Mulki
Kelas : 4EA12
NPM : 10207004
PT. SUZUKI INDONESIA
Jln. Bulak Kapal No. 43
Bekasi 17390

Ref : AA/NA/07C
03st April, 2011

Suzuki Corpotation
39 Fukujima Street
Tokyo, TK 487003
Jepang

Dear Sirs,
We have seen some of your excellent car grand vitara products exhibited at Word Expo in Tokyo last week. As we are interested in your car grand vitara, would you pleased send us your latest catalogues, price-list and terms of payment.
We appreciate your prompt reply.

Yours faitfully


Supriyatna Hasbi
Purchase Manager